Troubleshoot

Wallet

Symptoms:

• Does not sync. There is a guide on the Community forum.
• Crash on start up. There is a guide on the Community forum.

Mining

All miners

• Crash on startup. Check if Antivirus/Windows defender has deleted your miner.exe file, check if the .exe file is still in your folder. fix by setting a exception.

Nevermore/ccminer:

Symptoms:

• Crash on startup. Check .bat file that name miner at the start is the same as the miner in your folder. Nevermore uses 'ccminer' 2.2.5 might be 'ccminer-x64'.
• Suprnova gives error on launch. Check that you have created a worker on their webpage and supplied a password.' -u LOGIN.worker -p x '.Also check their getting started on rvn.suprnova.cc start page.
• Hashrate is changing/low. This is normal as the x16r algo is changing 16 times in each block, determined by the last 16 bits of the last block. We need to look at a 2-3 hour averages at least to get a better average hash rate to compare, try adding ' -N 300 ' at the end of your bat file, it increases the average reporting time (default is 30).

Sgminer:

Symptoms:

• Crash on startup try adding ' --gpu-platform 1 ' or ' --gpu-platform 2 ' Brian has a good Getting started wiki on github
• Long startup time First time sgminer starts it compiles a kernel for all the cards, it can take several minuttes.

General tips and tricks: